PLEASE READ THROUGH THIS ANNOUNCEMENT THOROUGHLY!
Hey GRIT Fam,
A HUGE THANK YOU to all our members that continue to support the gym while were closed during this unprecedented time. As you are aware Governor Holcomb has extended the self-quarantine mandate until May 3, 2020.
Our first priority is the safety of our members, staff and the larger community. While we continue to monitor the situation closely, it is unclear to anyone when normal life will resume. We are hopeful that as a community we can all work together and get through this as quickly and safely as possible. We will be monitoring state and federal guidelines as to when it will be socially responsible and safe to resume normal business operations.
Now more than ever, we are calling on the support of our incredible members to stick with us and help us weather the storm so we can continue to operate and re-open as soon as possible. What most people don’t realize is that we are still responsible for the monthly expenses of the business. Rent, utilities, payroll are costs that are still being incurred during this time so now more than ever is when we ask our members to stick with us during this time.
This is the epitome of GRIT: digging your heels in, working thru the tough times, and coming out stronger than before. This is what we are all going to be- stronger than before. We purposely keep our member prices low so that EVERYONE can afford to achieve their health and fitness goals. We are working to improve our product and services during this time that we are closed and are hopeful that when we do reopen, everyone will be excited to get back around each other and around fitness.
Please look for your answers in this email and use the linked forms (at the end) for requests. Thank you for understanding. We want to help you and fulfill your requests, and the forms are the best way for us to help you. Please allow 3-5 business days for your request to be processed.**
**Due to the anticipated high volume of requests please refrain from replying to this email. We are currently closed and unable to respond to replies to this email.**
Your options still remain the same:
Option 1: Stay active with us: continue to pay your regular membership dues. April will be a critical month for us and the more help we receive the better chance we have at a re-opening in a timely manner with the services that you expect.
For all our members that continue their active membership during this challenging time, we are offering you:
- Custom At-Home Workout plans to keep you fit through the closure. If you are staying an active member and would like a custom workout plan please fill out this form.
- Grit Fitness Trainer designed Work Out of the Week programs.
- Access to hundreds of classes on Les Mills On Demand; their robust class offerings, including BodyPump, HIIT, Mindfulness, Training, BODYCOMBAT, RIPPED. As well as many programs for kids. Use workout request link above for access.
- Receive A free Grit Fitness Kick-Off Session (or a traditional training session if you have already been through the kick-off program).
- Receive 15% off Personal Training package, after we reopen.
- Unlock additional member-only perks that our team is working to develop for you.
Option 2: Reduced Dues Freeze
Agreement Number: (This number begins with 8725 or 8726 and was included in the email subject line, or in your original membership agreement)
We would like to remind you that we are a Northwest Indiana small business, and this crisis is hitting us just as hard as many other small businesses. We know that many of you may be struggling so we are happy to pause your billing if needed. Please consider sticking with us at the reduced fee Membership level.
Reduce your membership dues payment to $5 per billing cycle and maintain access to Les Mills On Demand and Workout of the week. (see below for instructions).
Option 3: Temporarily freeze your membership for no fee
We understand if you do not wish to pay while we are closed, but we appreciate you sticking with us! See below for instructions.
Your Agreement number is in the subject line of the email, please copy and paste this into the below form to ensure accuracy (required!): (This number begins with 8725 or 8726 and was included in the email, or in your original membership agreement)
If you would like to choose either freeze option, please fill out this form.
** If you choose to freeze, please understand that we cannot offer refunds at this time but can credit future dues upon request when we reopen.
*** As mentioned, refunds cannot be provided at this time, and we want to make sure that we can accommodate your request.
***If you have previously sent us an email ONLY and did not complete an online form; unless you have already received an email response, please assume that you will NOT get a response and that your request has NOT been processed. Please fill out the form above as this is the best way to ensure your requests are handled ASAP.
Lastly, in an effort to support other local businesses in need, we have secured a few special offers at neighborhood businesses for you to use:
- Local Business Certificates- savings range from 15-50% select businesses. https://www.myrewardstore.com/vouchers/search
- Grocery Coupons- various coupons to use for your grocery lists. https://www.coupons.com/?pid=13903&nid=10&zid=xh20&bid=1436570001
Stay Healthy and Safe,